We are recruiting for a Retail & Admissions Supervisor to assist in the smooth operational running of the retail and garden visitor attraction, ensuring focus on exceeding the expectations of the guests and delivering the best experience for all visitors.
The post holder will be responsible for:
- Liaising with, booking in and organising group bookings and coach tours.
- Liaising with the other retail units and the café, run by Wright’s, to ensure the smooth running of the garden openings operation.
- Processing day-to-day enquiries both over the phone and via email.
- Keeping the visitor database up to date.
- Duty management on special garden events such as Midsummer Nights.
- Assisting with set up and duty management on event days, notably events that run outside of the garden opening season such as the Illuminated Garden Trail.
Our ideal candidate will have excellent interpersonal skills, with a welcoming personality and a passion for providing a first-class customer experience whilst maintaining our high standards
- Previous retail experience is a must and supervisory skills would be highly advantageous. An awareness of Health & Safety and compliance procedures would also be a distinct benefit
- Excellent organisational skills, a great eye for detail and a good head for figures
- Positive and flexible attitude, with the ability to think laterally and to problem solve
- Ability to work with minimal supervision
- Strong team player
- Good IT skills
In return you will be part of a lovely team of people working in amazing surroundings. We offer an excellent benefits package including a competitive salary, company pension, employee discount in the shop/café and staff passes to events and experiences.
To Apply: Applicants will need to email their CV and a cover letter detailing relevant experience and skills, and include details of their availability or send to:
The Events Office
Helmingham Hall Gardens
Helmingham
Stowmarket
Suffolk
IP14 6EF
Or
Apply Online
Job Types: Full-time, Permanent
Benefits:
Company pension
Employee discount
Free On-site parking
Ability to commute/relocate:
Stowmarket: reliably commute or plan to relocate before starting work (required)
Experience:
Customer service: 2 years (required)
Retail: 2 years (required)
Work Location: In person
Application deadline: 17/07/2024
